Warranty process

Crash analysis

If you’ve experienced a crash, please send a message to [email protected] with the following:

  1. A brief description of the moments leading up to the crash (camera movements selected, flight behavior, etc)
  2. Your flight logs (you can find these within the Settings of the Hexo+ app)
  3. A few current pictures of your Hexo+
  4. A list of what’s damaged
  5. The original order # or the email address that you used to place your order with (If you ordered through an authorized reseller or distributor, please include an attachment of your receipt instead.)

Gimbal behavior analysis

If you’re experiencing issues with your gimbal, please send a message to [email protected] with the following:

  1. A video of the gimbal’s behavior. (Make sure that your footage includes your Hexo+ on a stable and level surface before turning it on.)
  2. The original order # or the email address that you used to place your order with (If you ordered through an authorized reseller or distributor, please include an attachment of your receipt instead.)

Hardware behavior analysis

If you’re experiencing issues with your hardware, please send a message to [email protected] with the following:

  1. Your flight logs (you can find these within the Settings of the Hexo+ app)
  2. If possible, video footage of the behavior of the drone
  3. The original order # or the email address that you used to place your order with (If you ordered through an authorized reseller or distributor, please include an attachment of your receipt instead.)
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