Updating firmware issues

Review these tips if you’re having issues updating firmware. You may follow these steps as many times as needed until the update has completed.

1. Close the app.
-iOS: double tap on the home button and swipe up to close the app

-Android: press a long time on the home button and swipe left to close the app

2. Turn off the Hexo+.
3. Unpair any other devices that are connected to your phone via Bluetooth.
4. Turn on the drone and pair it to you device.
5. Open the app.
-iOs: if the Bluetooth logo in the top right corner is black instead of grey.

-Android: you should see an “e” in the top left corner of your screen.

6. Tap to update the firmware once again.