We are currently experiencing a 4 week delay with Hexo+ units shipments.

We are currently experiencing delays for batteries and as a consequence, we will not be able to ship them for the time being.

If you’ve ordered only landing gears and/or propellers, your order will ship within 10 business days of placing the order.

To connect your Hexo+ to your iPhone:

1. Turn on your Hexo+
2. In your phone’s settings > Bluetooth
3. Turn on Bluetooth
4. Under devices > Tap the name HX (your Hexo+)
5. Your phone will notify you once your unit is connected
6. Then open the Hexo+ app

To connect your Hexo+ to your Android phone:

1. In your phone’s settings > Bluetooth Settings
2. Turn on Bluetooth
3. Un-pair all devices. Tap the gear sign > Select “forget” or “unpair”
4. Turn on your Hexo+
5. Connect to your Hexo+ via Bluetooth
6. Then open the Hexo+ app

The Hexo+ isn’t currently able to avoid obstacles. You’ll have to make that sure you choose a path that allows the Hexo+ to safely follow you.  We’re working towards making this a possibility.

For more on specs, check the shop page.

The average flight time for a drone carrying a 3DGimbal and a GoPro is about 10 to 15 minutes. This time can be affected by temperature conditions and general battery care.

Check out more information on battery life and care.

If the Hexo+ app notifies you of an issue with your drone’s sensors, your unit has blinking red LEDs, or your drone takes off and immediately lands, you’ll need to perform a re-calibration of your unit’s compass. You can find the instructions on video below.

If you’re having issues with updating the firmware of your Hexo+, you may follow these steps as many times as needed until the update is completed.

1. Close the app.

   -iOS: double tap on the home button and swipe up to close the app

   -Android: press a long time on the home button and swipe left to close the app

2. Turn off the Hexo+.
3. Unpair any other devices that are connected to your phone via Bluetooth.
4. Turn on the drone and pair it to your device.
5. Open the app.

   -iOs: if the Bluetooth logo in the top right corner is black instead of grey.

   -Android: you should see an “e” in the top left corner of your screen.

6. Tap to update the firmware once again.

While the Hexo+ does fly through light rain or snow, it isn’t waterproof. We don’t recommend that it be used in heavy rain or in large bodies of water but we see no problem with filming water sports that allow for safe take-off and landing on dry ground.

For more information on warranty, check our terms and conditions.